Craftsmen Assurance® Managed Services

Rapidly changing technology, consumption models and technical debt can make it difficult to maintain a healthy and secure IT infrastructure that’s prepared to react to any event and able to robustly support evolving business objectives.  Complicating this is the challenge of finding and retaining qualified IT staff. We know it is easy to get absorbed by every-day decision-making and reactive firefighting rather than focusing on proactive initiatives that ensure technology is properly maintained and contributes to your business outcomes.

NetCraftsmen® helps your organization’s IT infrastructure get healthy and stay healthy through consulting, solutions design, and ongoing management for a variety of technologies. Our services are available as ongoing, fixed-fee engagements or as one-time initiatives. Our solutions include:

With NetCraftsmen, you never get traded down. We ensure ongoing communications, new thinking, advice and partnership throughout our relationship.

Get Healthy. Stay Healthy. Rest Assured.TM

NetCraftsmen’s managed services offering, Craftsmen Assurance, provides ongoing, fixed-fee engagements for all of your IT infrastructure needs which can include proactive, strategic consulting services.

Unlike some managed services offerings that only include IT infrastructure monitoring and management, all of our services are available within a Craftsmen Assurance Managed Services engagement for a predictable level of spend.  Instead of repeating the cycle of hiring a service provider to address a problem, let our team proactively keep your systems updated and anticipate what’s next, preparing you for the future.

Every Craftsmen Assurance engagement is customized to each client’s needs, leveraging proven methodologies. General levels of service include:

  • Essential – At this baseline level, we install and manage Network Management Solution instrumentation which allows you to effectively maintain your own IT operations centers and ITSM for incident and problem management. In addition, we provide quarterly business reviews with recommendations on system improvements and initiatives.
  • Enhanced – We add the NetCraftsmen team to lead and manage incident response and maintain your system for you. This level adds Lifecycle Services Health Checks and full 24 x 7 x 365 Incident Management & Response via our operations centers.
  • Premier – The ultimate partnership level provides ongoing Enterprise Strategic Planning. Our NetCraftsmen strategists working with you to proactively develop and execute an Enterprise IT Strategy that supports your specific business requirements and ensures your organization’s technology and IT infrastructure is well-prepared for the future. Premier also adds Lifecycle Services Compliance which provides ongoing configuration & software compliance services.
  • Technical Staff Services – Every level can be augmented by incremental engineering and operational support hours to  execute discrete initiatives, embedded into the ongoing fixed-fee for the term of the contract.

Key Benefits

  • Efficiency – Craftsmen Assurance allows you to manage your everyday IT needs more effectively and efficiently.
  • Predictability of Cost – With predictable, fixed costs over the term of the engagement you can plan your budget and won’t be surprised by large, unforeseen expenses.
  • Flexibility to Scale your Team – Leveraging your partnership with NetCraftsmen, you have the flexibility & scalability to shift your IT staff and budget up and down without the need for hiring or force reduction.
  • Time to Focus on the Future – With Craftsmen Assurance, your team can focus on organizational priorities, contributing to business outcomes and staying ahead of technology trends instead of fighting fires.
  • Rest Assured® – You can sleep easy, knowing that the complexities of managing your IT infrastructure are being handled by NetCraftsmen, reducing the likelihood of any major outages or downtime.

Contact us to learn more about our Craftsmen Assurance Managed Services solutions.




Nick Kelly

Cybersecurity Engineer, Cisco

Nick has over 20 years of experience in Security Operations and Security Sales. He is an avid student of cybersecurity and regularly engages with the Infosec community at events like BSides, RVASec, Derbycon and more. The son of an FBI forensics director, Nick holds a B.S. in Criminal Justice and is one of Cisco’s Fire Jumper Elite members. When he’s not working, he writes cyberpunk and punches aliens on his Playstation.


Virgilio “BONG” dela Cruz Jr.

CCDP, CCNA V, CCNP, Cisco IPS Express Security for AM/EE
Field Solutions Architect, Tech Data

Virgilio “Bong” has sixteen years of professional experience in IT industry from academe, technical and customer support, pre-sales, post sales, project management, training and enablement. He has worked in Cisco Technical Assistance Center (TAC) as a member of the WAN and LAN Switching team. Bong now works for Tech Data as the Field Solutions Architect with a focus on Cisco Security and holds a few Cisco certifications including Fire Jumper Elite.


John Cavanaugh

CCIE #1066, CCDE #20070002, CCAr
Chief Technology Officer, Practice Lead Security Services, NetCraftsmen

John is our CTO and the practice lead for a talented team of consultants focused on designing and delivering scalable and secure infrastructure solutions to customers across multiple industry verticals and technologies. Previously he has held several positions including Executive Director/Chief Architect for Global Network Services at JPMorgan Chase. In that capacity, he led a team managing network architecture and services.  Prior to his role at JPMorgan Chase, John was a Distinguished Engineer at Cisco working across a number of verticals including Higher Education, Finance, Retail, Government, and Health Care.

He is an expert in working with groups to identify business needs, and align technology strategies to enable business strategies, building in agility and scalability to allow for future changes. John is experienced in the architecture and design of highly available, secure, network infrastructure and data centers, and has worked on projects worldwide. He has worked in both the business and regulatory environments for the design and deployment of complex IT infrastructures.