Tag: UCCX

For premium licensed Cisco Unified Contact Center Express (UCCX), one of the most powerful features is database queries allowing applications to access data based on user inputs or call contact [...]

I had opportunity to participate in a UCCX version 7.x to 8.x upgrade recently which involves a change in the underlying UCCX Operating System (From Windows to Linux).  Based on [...]

As I mentioned in a recent blog on LDAP tools I was discussing non-UC tools used by UC engineers with a colleague. Continuing that line of thought I wanted to go into a set of audio tools that I used for tweaking prompts, ring tones, and other recorded audio files. …

Audio tools are an essential part of any UC engineer's toolkit.  There are several use cases I wanted to highlight where these audio tools come in handy.  One use case is editing and creating UCCX prompts. The following walk through provides step-by-step procedures for using Audacity to create and edit…

Recently I fielded a question on managing prompts in Cisco's Unified Contact Center Express (UCCX) using CRS scripts.  The person posing the question knew that they needed to use the Upload prompt script step but wasn't sure how to authenticate a user to the system.  This process is pretty straight…

There are several methods that one can leverage to allow one Contact Center Express (UCCX) CRS script to control another script  or pass data to another script.  I happen to prefer using XML document types.  The following is an example on how to use XML to control script behavior.

I came across an issue working on a script enhancement for a customer where  I needed to  compare two time/date variables and evaluate the seconds that have expired between them.  [...]