William Bell

Background I recently completed a CUCM upgrade for a customer where their CUCM 7.0 system, running on the MCS platform was migrated to an 8.5 system running in vmware (on [...]

Why am I writing this? I have been using and testing submitted version 2.0.1 to Apple (1/24/2012) for release in the App Store. Version 2.0.1 is going to include improvements [...]

The Scenario The scenario is pretty straightforward. We have Cisco Unified Communications Manager (CUCM) 8.5(1)SU3 and Cisco Unity Connection (CUC) 8.5(1)Su3. The use case is that we want to allow [...]

Why am I writing this? One of the readers of my blog asked me about video and X-Lite. Specifically, they wanted to know if X-Lite supported video communications with the [...]

Man page for tar and couldn’t find anything that would help remedy the situation. I tried to use the “–exclude” command line option with no success. After some digging I found [...]

In May 2011, 4G LTE support to the Cisco Cius. Since then I have seen rehashes of the same announcement repeated on various sources, with no real indication as to [...]

On November 15th - 17th I was in Miami, FL attending the Cisco Collaboration Partner Summit. This is an annual event that NetCraftsmen has participated in for a few years. This year was the first year that I was invited to attend. So, I can't measure this year's event to…

As I mentioned in a recent blog on LDAP tools I was discussing non-UC tools used by UC engineers with a colleague. Continuing that line of thought I wanted to go into a set of audio tools that I used for tweaking prompts, ring tones, and other recorded audio files. …

Audio tools are an essential part of any UC engineer's toolkit. There are several use cases I wanted to highlight where these audio tools come in handy.  One use case is batch converting audio files for UCCX prompts. The following walk through provides a step-by-step example of using Switch Sound…

Audio tools are an essential part of any UC engineer's toolkit.  There are several use cases I wanted to highlight where these audio tools come in handy.  One use case is editing and creating UCCX prompts. The following walk through provides step-by-step procedures for using Audacity to create and edit…

Audio tools are an essential part of any UC engineer's toolkit.  There are several use cases I wanted to highlight where these audio tools come in handy.  One use case is editing and creating ring tones. The following walk throughs provide step-by-step procedures for editing ring tones and using existing…

NetCraftsmen has been doing more and more Cisco Unified Communications (UC) deployments that leverage virtual server environments. Deploying UC solutions on a platform like the Cisco Unified Computing System (UCS) has many benefits. If you are venturing down this road, you may want to take a look at some of…