Author: William Bell - NetCraftsmen, a BlueAlly Company

How Unified Communications Can Improve Customer Service

Improving the customer experience is the top priority for nearly 75 percent of businesses, according to four to eight percent above the market — and those that deliver less-than-ideal experiences [...]

Cisco Mobile and Remote Access Troubleshooting Basic Connectivity

Editor’s Note: Sharing expertise with other industry professionals is part of being a true Master Craftsmen, and so it’s an important aspect of the NetCraftsmen mission. The following blog post [...]

Deploying New Information Technology Don’t Do This

Roadblocks to Avoid When Deploying New Technology – Part 2

New information technology projects get off track without a well-conceived architecture and design and a full understanding of the technology.

Roadblocks to Avoid When Deploying New Technology – Part 1

Roadblocks to Avoid When Deploying New Technology — Part 1

Are you about to deploy a technology whose intended users aren’t ready for it? That happens a lot, and it’s usually caused by one of two common problems.

C-MUG

The Cisco Mid-Atlantic User Group Is Relaunching!

Cisco Collaboration Edge Architecture is changing the face of remote work by making it easier for teleworkers to interact across distances. On February 18 at 8:30 a.m., NetCraftsmen is sponsoring [...]