IT Management Processes

Terry Slattery
Principal Architect

There are several key components used by successful IT and networking organizations:

  1. People
  2. Processes
  3. Tools

People are the most important assets, followed by proper processes, then the tools to implement and automate those processes.  Great people, with the right processes, can overcome the lack of tools (but will be less effective than good people who have the right processes and tools).  Let’s say that you have a great team, but you don’t want to take the time to create a set of processes to help that team manage the network.  Upon looking around the ‘net to find a set of processes used by other organizations, I found that Ronald Bartels, who writes a blog on Thinking Problem Management, has assembled a set that encompass a full suite of IT functions.  He labeled the set ITIL Process Checklists.

The list of processes includes things like:

  • Change management
  • Event and Alert management
  • Configuration management (remember that changes are the most common source of network outages)
  • Service request management
  • Problem management
  • Capacity management
  • etc…

So if you’re looking for a set of processes to use within your organization, his list of processes are a good place to start.  As for the other components of the People, Process, Tools triad, Google for the set of terms and you’ll find a lot of links to writing by other people on solving problems with each of them.  And, of course, at Netcordia, we think that NetMRI is a good tool to use for knowning what’s really happening in your network.



Re-posted with Permission 

NetCraftsmen would like to acknowledge Infoblox for their permission to re-post this article which originally appeared in the Applied Infrastructure blog under


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Nick Kelly

Cybersecurity Engineer, Cisco

Nick has over 20 years of experience in Security Operations and Security Sales. He is an avid student of cybersecurity and regularly engages with the Infosec community at events like BSides, RVASec, Derbycon and more. The son of an FBI forensics director, Nick holds a B.S. in Criminal Justice and is one of Cisco’s Fire Jumper Elite members. When he’s not working, he writes cyberpunk and punches aliens on his Playstation.


Virgilio “BONG” dela Cruz Jr.

CCDP, CCNA V, CCNP, Cisco IPS Express Security for AM/EE
Field Solutions Architect, Tech Data

Virgilio “Bong” has sixteen years of professional experience in IT industry from academe, technical and customer support, pre-sales, post sales, project management, training and enablement. He has worked in Cisco Technical Assistance Center (TAC) as a member of the WAN and LAN Switching team. Bong now works for Tech Data as the Field Solutions Architect with a focus on Cisco Security and holds a few Cisco certifications including Fire Jumper Elite.


John Cavanaugh

CCIE #1066, CCDE #20070002, CCAr
Chief Technology Officer, Practice Lead Security Services, NetCraftsmen

John is our CTO and the practice lead for a talented team of consultants focused on designing and delivering scalable and secure infrastructure solutions to customers across multiple industry verticals and technologies. Previously he has held several positions including Executive Director/Chief Architect for Global Network Services at JPMorgan Chase. In that capacity, he led a team managing network architecture and services.  Prior to his role at JPMorgan Chase, John was a Distinguished Engineer at Cisco working across a number of verticals including Higher Education, Finance, Retail, Government, and Health Care.

He is an expert in working with groups to identify business needs, and align technology strategies to enable business strategies, building in agility and scalability to allow for future changes. John is experienced in the architecture and design of highly available, secure, network infrastructure and data centers, and has worked on projects worldwide. He has worked in both the business and regulatory environments for the design and deployment of complex IT infrastructures.