BALTIMORE, MD – NetCraftsmen announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes NetCraftsmen for delivering outstanding customer service to customers in the United States.
“One of the many marks of a true Master Craftsmen is his dedication to customer satisfaction,” said Paul H. Mauritz, CEO of NetCraftsmen. “That includes working transparently and collaboratively with every customer’s business leadership and technology team. Our achievement of a Cisco Customer Satisfaction Gold Star of Excellence is a reflection of that dedication.”
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
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NetCraftsmen is a 14-year-old network engineering company whose engineers are true Master Craftsmen, world renowned for their expertise and experience. The NetCraftsmen mission combines deep technological expertise with a commitment to transparency and simplicity.
Our team consists of industry standouts in every facet of the network development lifecycle. We’ve attracted and retained standout thought leaders, innovators, and visionaries who share a focus on IT networks built first and foremost to meet and adapt to today’s enterprise demands.
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