PCA Issues with Manual Configuration of SSL on Cisco Unity


If you’ve just manually configured SSL on a Cisco Unity server, it’s a good idea to verify that PCA still operates as expected.  If you can still access the page but are having problems once you get there, here is what I’d suggest looking at first:

In Windows 2003 Server, open IIS Manager.  Expand the System, Web Sites, and the Default Web Site.  Right-click Jakarta, view the properties and verify the following:

Directory Security > Authentication and Access Control > Edit > Authentication MethodsEnable Anonymous Access and Integrated Windows Authentication

Anonymous Access and IWA should both be ENABLED (CHECKED).

Now, under Default Web Site right-click AvXml and view the properties to verify the following:

Directory Security > Authentication and Access Control > Edit > Authentication MethodsEnable Anonymous Access

Anonymous Access should be ENABLED (CHECKED).  PCA does not support IWA.

Secure Communications > EditRequire Secure Channel (SSL)


If you have to make changes in order to accommodate the settings noted above, be sure to save/apply them.

If you are having other issues specific to PCA or with Unity in general and don’t know where to look, be sure to download the Troubleshooting Guide for the applicable version of Unity that you’re working with from Cisco’s website.  It’s a great resource to have handy.

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Nick Kelly

Cybersecurity Engineer, Cisco

Nick has over 20 years of experience in Security Operations and Security Sales. He is an avid student of cybersecurity and regularly engages with the Infosec community at events like BSides, RVASec, Derbycon and more. The son of an FBI forensics director, Nick holds a B.S. in Criminal Justice and is one of Cisco’s Fire Jumper Elite members. When he’s not working, he writes cyberpunk and punches aliens on his Playstation.


Virgilio “BONG” dela Cruz Jr.

CCDP, CCNA V, CCNP, Cisco IPS Express Security for AM/EE
Field Solutions Architect, Tech Data

Virgilio “Bong” has sixteen years of professional experience in IT industry from academe, technical and customer support, pre-sales, post sales, project management, training and enablement. He has worked in Cisco Technical Assistance Center (TAC) as a member of the WAN and LAN Switching team. Bong now works for Tech Data as the Field Solutions Architect with a focus on Cisco Security and holds a few Cisco certifications including Fire Jumper Elite.


John Cavanaugh

CCIE #1066, CCDE #20070002, CCAr
Chief Technology Officer, Practice Lead Security Services, NetCraftsmen

John is our CTO and the practice lead for a talented team of consultants focused on designing and delivering scalable and secure infrastructure solutions to customers across multiple industry verticals and technologies. Previously he has held several positions including Executive Director/Chief Architect for Global Network Services at JPMorgan Chase. In that capacity, he led a team managing network architecture and services.  Prior to his role at JPMorgan Chase, John was a Distinguished Engineer at Cisco working across a number of verticals including Higher Education, Finance, Retail, Government, and Health Care.

He is an expert in working with groups to identify business needs, and align technology strategies to enable business strategies, building in agility and scalability to allow for future changes. John is experienced in the architecture and design of highly available, secure, network infrastructure and data centers, and has worked on projects worldwide. He has worked in both the business and regulatory environments for the design and deployment of complex IT infrastructures.