Tag: Unity

I've been pondering this for a while.  With so much emphasis being put on Cisco's Unity Connection product, what does the future hold for Cisco Unity?  If you're active in the UC space, you know that Cisco and Microsoft are direct competitors in the UM space.  In fact, recent changes…

There is a lot of focus on Cisco Unity Connection these days.  In fact, my opinion is that it has  become the lead voice messaging solution in Cisco's portfolio and is being positioned ahead of Cisco Unity unless Unified Messaging is an absolute customer requirement.  With that said, I've spent…

I’ve read a number of threads about this topic online and am surprised to see that a lot of folks only tend to focus on the technical differences between Integrated [...]

Have you ever created a new Unity subscriber and then found that the user is unable to receive voicemail?  I’ve run into this several times and while there are some [...]

Most people don't bother with modifying the Unity SAWeb administrative account (unityadmin).  They are content with just letting everyone log on using the unityadmin (or unityinstall) account.  The NetCraftsmen UC team prefers to avoid this method as it violates some best practices on security.  Specifically, accountability.

Recently I had the opportunity to look at methods to integrate a Cisco Unity system with multiple Cisco CallManager (Communications Manager) clusters.  There is a method that leverages UTIM to create/manage multiple integrations.  This is OK, but requires more administrative involvement than is necessary for our needs.  So, I opted…

The UC team here at NetCraftsmen relies pretty heavy on virtualization to mock up various testing scenarios for customers.  A while ago, I mocked up a lab to simulate a [...]

Read receipt, delivery receipt, and non-delivery receipt.  Generically, they are called return receipts and, by default, Unity treats these Exchange return receipts as voicemail messages and delivers them to the voicemail queue.  When you access Unity via the TUI, you have to listen to any return receipt messages before you…

COBRAS is a set of object-oriented import/export tools for Unity and Unity Connection.  They allow you to selectively export (i.e., backup) specific application objects (e.g., Subscribers, Call Handlers, etc.) and [...]

If you’ve just manually configured SSL on a Cisco Unity server, it’s a good idea to verify that PCA still operates as expected.  If you can still access the page [...]