Blog

Have you ever created a new Unity subscriber and then found that the user is unable to receive voicemail?  I’ve run into this several times and while there are some [...]

The UC team at NetCraftsmen has been very successful in all sorts of client engagements. One thing we’ve never been afraid to take on are migrations (especially large-scale efforts) from a [...]

Most people don't bother with modifying the Unity SAWeb administrative account (unityadmin).  They are content with just letting everyone log on using the unityadmin (or unityinstall) account.  The NetCraftsmen UC team prefers to avoid this method as it violates some best practices on security.  Specifically, accountability.

With CUCM 4.2, Cisco introduced a feature called "Call Forward Unregistered" or CFUR.  The point of this feature was to allow administrators to specify special call handling rules when a device was unregistered.  The intended purpose is for "temporarily unregistered" device line forwarding.  Essentially, supporting SRST call path continuity.

SANS has just published The 2009 Top Cyber Risks Report.  It's pretty interesting reading if you are at all concerned with protecting computer networks (I guess that's pretty much all of us!).   The gist of the report is that most organizations are spending their time and money of protecting against…

I’ve been testing some VRF-Lite (also known as Multi VRF) configurations, and I thought I would briefly illustrate redistribution of static routes into EIGRP. In my scenario, I’m trying to [...]

It seems like the pace of network management must operate in this environment.  I’m just starting to think seriously about it and see that there will be some significant changes.  [...]

Recently I had the opportunity to look at methods to integrate a Cisco Unity system with multiple Cisco CallManager (Communications Manager) clusters.  There is a method that leverages UTIM to create/manage multiple integrations.  This is OK, but requires more administrative involvement than is necessary for our needs.  So, I opted…

There are several methods that one can leverage to allow one Contact Center Express (UCCX) CRS script to control another script  or pass data to another script.  I happen to prefer using XML document types.  The following is an example on how to use XML to control script behavior.

Here is a recap of articles I posted in August to my blog at Netcordia: “Quick Network Redundancy Test” describes why and how you should test the network redundancy that [...]

Monday 8/31/09 I’ve put some additional comments and updates / corrections into the Impressions #01 blog article in blue. See 

Do you run a network with a high level of redundancy?  If so, how susceptible is your network to the “second failure” syndrome?  This is where a first failure occurred, [...]